FAQs

1. How can I contact you?

You can contact us by sending an email to greatomeofficial@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. this allows us to offer a wide range of unique and innovative products at competitive prices.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. Generally, it takes 7-20 business days for our products to be delivered. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, there may be some restrictions on certain products depending on the destination. Please check the product page for more information.

6. Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can choose your preferred payment method at checkout.

8. Are your products high quality?

Yes, we strive to provide high-quality products to our customers. We carefully select our suppliers and products to ensure that they meet our quality standards. Customer satisfaction is our top priority.

9. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids and gases. Additionally, sale items and gift cards are non-returnable. Please contact us if you have any questions or concerns about a specific item.

10. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.